Empathy and Trust

Empathy and Trust
Enhance your customer relationship on social media.
_Appearance –> show that you are alive and kicking on social networks. As customers cannot see you nor meet you in person, always listen and respond to them promptly.

Tone of voice –> if you want to reduce the distance, avoid formal jargon; don’t speak ‘brandalese‘ nor use any slang. Customers appreciate clear, direct language, especially when on social networks.

Gesture –> in a metaphorical sense, of course. Take care of the words you use:  choose them wisely since you have to be concise (especially on Twitter).

Follow up –> when dealing with any customer, especially if you need more time to fix an issue, make sure that he/she is aware of your effort constantly. If it takes hours, provide an update each hour. After solving it, make sure the he/she is fully satisfied to prevent any any flame._

Thanks to Paolo FABRIZIO and Curatti.

#customerexperience   #customersatisfaction  

Originally shared by Paolo FABRIZIO

Social Customer Service to bridge the relationship gap with your customers
How can you avoid misunderstandings with your customers?
How can you get closer with them?

Enjoy my latest post on Curatti.
http://curatti.com/bridge-the-relationship-gap-with-social-customer-service/

Via jan gordon​

#socialcustomerservice

http://curatti.com/bridge-the-relationship-gap-with-social-customer-service/