Customer Experience

Customer Experience
Paolo FABRIZIO on customer perception.
It's what customers feel (not what you think) that is bound to affect their next purchase decisions.

#customerexperience  
https://www.youtube.com/watch?v=2FDiNnqeEj4&feature=share&list=PLx6vg7FzUDIW-gaZS-gLTwWYe4Ne6fhDY&index=5

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