Chatbots & Communication
Chatbots & Communication
Gideon Rosenblatt with thoughts on humans interacting with machines. How organizations and people will communicate through machines.
This kind of automation of stakeholder engagement is going to change more than just the way we communicate with organizations; it’s going to change the way we think about our relationship with them. In this new world, our interactions with an organization won’t just be mediated through machines. We will come to see in our interactions with an organization, we are, in fact, interacting with a machine.
#chatbots #organizationalcommunication
http://www.the-vital-edge.com/chatbot-organizations/
Gideon Rosenblatt with thoughts on humans interacting with machines. How organizations and people will communicate through machines.
This kind of automation of stakeholder engagement is going to change more than just the way we communicate with organizations; it’s going to change the way we think about our relationship with them. In this new world, our interactions with an organization won’t just be mediated through machines. We will come to see in our interactions with an organization, we are, in fact, interacting with a machine.
#chatbots #organizationalcommunication
http://www.the-vital-edge.com/chatbot-organizations/
Thanks very much, Zara Altair. And thanks for your comments on the original post about questions of accountability for the organizations once automation ratchets up to the next few levels.
ReplyDeleteGideon Rosenblatt Thank you for the vital article.
ReplyDelete:)
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